Dynamics 365 for Field Service improves resource productivity and maximizes customer satisfaction with on-site installation, maintenance and break and fixing service.
The end-to-end solution helps your organization in lot way. Managing complex service agreements, track assets and inventory, manage service orders, quickly identify and dispatch resources, and gain intelligence provide predictive and preventive service and support to your organization.
Features and Modules are mentioned below.
Work order management
Quickly generate work orders, encompassing all the information you need to dispatch field agents to service locations.
Schedule board and dispatch
Simple drag & drop feature lets you assign the resources and set up schedules for multiple work orders using a list or map view.
Configure resource information which best matches field agent based on availability, proximity to service location, and required skills.
Service locations and customer assets
Manage stored information about your customer service locations and serviceable customer assets.
Organize service agreements for customer that automatically generates frequent work orders to ensure equipments are properly maintained prior issues occur.
Integrated with Dynamics 365 product catalogue and inventory management system that tracks real time inventory levels in warehouse.
Completed work orders can be turned into customer invoices for customer billing.
Empower field techs with quick and easy access with mobile apps for executing work faster and scheduling information of prospects and more.