Microsoft dynamics 365 for Customer Service helps companies deliver faster more personalized service and adds value to every customer interaction. The helpdesk management software empowers organization with effortless support experience and information to meet evolving customer demands and productivity.

Dynamics 365 Customer Service empowers customer service agents with right tools and information delivering amazing customer experiences from a unified service desk. The software is delivered as SaaS in the cloud. Also the software can be deployed independently or integrated seamlessly into the other Dynamics 365 applications.

Benefits of Dynamics 365 for Customer service


The multi-platform software enables agents and customers to make informed, connected and effective information transmission. Seamless end-to-end service desk solution wherever they work.

Customer Self-Service and Communities

The customizable online support portal proves a searchable knowledgebase that delivers consistent answers to service question and product or service information.

Agent Enablement

Gives your agent a single unified experience single view customer service app that helps to service quicker from any device.

Knowledge bases

Gives customers information, knowledge and training at finger tips, whenever and wherever required. It makes knowledge transfers very easy and independent.

Service Intelligence

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